Returns

At Omni Mart, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be situations where you need to return or exchange a product. Please read our return policy carefully to understand the guidelines and procedures for returning or exchanging items.

1. Eligibility for Returns/Exchanges:

   • Products eligible for return/exchange must be purchased directly from Omni Mart.
   • Returns/exchanges are only accepted within 28 days from the date of purchase.
   • We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
   • You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us or the seller, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.

1. Returns/Exchanges Process:

   • To initiate a return/exchange, please contact our customer support team within 30 days of your purchase.
   • Provide your order number, a detailed description of the issue, and any relevant photos if applicable.
   • Our customer support team will guide you through the return/exchange process.

1. Faulty or Defective Products:

   • In the unlikely event that you receive a faulty or defective product, please contact our customer support team within 28 days of your purchase.
   • We may require additional information or evidence to assess the issue, such as photos or videos.
   • If the product is found to be faulty or defective, we will provide a replacement or issue a refund, including any applicable shipping charges.
   • Refunds will be issued using the payment method used for purchase
   • We aim to process refunds and replacements within 28 days of receipt by us of the original product,

1. Non-Returnable Items:

   • Clearance or sale items are also non-returnable and non-refundable.
   • Cosmetics & Beauty products (If hygiene seal is broken)

1. Refunds:

   • Refunds will be issued in the original form of payment used for the purchase.
   • Shipping and handling charges are non-refundable unless the return is due to a faulty or defective product.
   • Refunds will be processed within 7-10 business days after we receive the returned item.

1. Return Shipping:

   • The customer is responsible for the shipping costs associated with returning the item, unless it is a faulty or defective product.
   • We recommend using a trackable shipping service and insuring the package, as we cannot be held responsible for lost or damaged returns.